Privacy Policy

Privacy Policy

Effective and last updated: October 14, 2026. This Privacy Policy explains how Profit Compass LLC handles information in connection with the Profit Compass website and application.

1. Scope and definitions

This Policy applies to the public Profit Compass website and to the Profit Compass application. “Personal information” means information that identifies or is reasonably linkable to an individual. “Customer Data” has the meaning given in Part I and is information the Subscriber controls and enters into the Service. “Subscriber” means the business that holds the subscription; “User” means an individual who accesses the Service under that subscription.

2. Information we collect

• Account and company information — name, business name, email address, role, trade information supplied at signup, and account settings such as company branding.
• Customer Data — the business records entered into the Service, including business setup and cost figures, customers and their contact and job-site details, jobs, estimates, pricing, profit and loss entries, memberships, and employee and technician records.
• Subscription and payment metadata — subscription status, plan, billing email, renewal and paid-through dates, and identifiers returned by our payment provider. Full payment card numbers are handled by the payment provider; we do not store complete card details.
• Authentication data — credentials handled by our authentication provider, session tokens, and invitation records. Passwords are stored by the authentication provider in hashed form and are not visible to us.
• Support and communications — messages you send to us and our replies.
• Policy acceptance records — the account email, the acceptance type, the version of this Agreement shown, the exact wording accepted, the timestamp, and the network (IP) address and browser user agent associated with the request.
• Technical and log information — to the extent actually generated and needed to operate and secure the Service, such as request logs, IP address, browser and device information, and error diagnostics. We use cookies and similar local storage only as needed for sign-in, session management and essential functionality.

3. Sources of information

We receive information directly from you and your Users; automatically from your device and browser when you use the Service; from the Subscriber that invites you, if you join an existing account; and from our service providers, such as payment and authentication providers.

4. How we use information

• to provide, operate, maintain and support the Service;
• to create accounts, authenticate Users and enforce role-based access;
• to process subscriptions, renewals, cancellations and related billing;
• to perform the calculations and reporting you request;
• to secure the Service, prevent fraud and abuse, and troubleshoot problems;
• to communicate with you about your account, changes and support requests;
• to keep records of policy acceptance;
• to analyze, develop, evaluate and improve the Service; and
• to comply with law and to establish, exercise or defend legal claims.

5. Customer Data, roles and tenant isolation

For Customer Data, the Subscriber decides what is collected and why; Profit Compass processes it on the Subscriber’s behalf to provide the Service. Each Subscriber’s records are separated by company, and access is enforced at the database level so that a User can reach only their own company’s records. Role-based limits apply within a company — for example, technicians do not see owner-level financial figures or owner-level export.

If you are an employee or technician, questions about the business records your employer keeps in the Service should be directed to that business.

6. Operator, administrative and support access

We do not operate an ordinary master-login model for casually browsing customer accounts. Administrative or backend access to Subscriber records may occur only as reasonably necessary to provide support you request, to investigate a security or integrity issue, to operate and maintain the Service, or to comply with law or legal process. Where support-access tooling is implemented in the future, our intent is for it to be permissioned, limited in time, and audit-logged; this Policy will be updated as such controls are implemented.

7. Service providers and third parties

We use a limited set of vendors to run the Service, and share information with them only as needed for them to perform their function. Categories include:

• cloud hosting, application delivery and database services;
• authentication and identity services;
• payment processing and subscription billing;
• transactional email delivery; and
• logging, monitoring and security services.

Profit Compass LLC intends to use Paddle as its payment provider and merchant of record, subject to Paddle’s approval and activation. Only once Paddle is activated and you make a subscription purchase through Paddle will payment card details be provided directly to Paddle to process subscription payments and billing.

8. When we share or disclose information

• with service providers, as described above, to deliver the Service;
• with the Subscriber whose account you use — an Owner or administrator can see the records and activity within their own company;
• to comply with law, regulation, subpoena, court order or other valid legal process;
• to protect the rights, safety, property or security of Profit Compass, our Subscribers, Users or the public, and to investigate fraud or abuse;
• in connection with a merger, acquisition, financing, reorganization or sale of assets, subject to this Policy or a successor policy; and
• with your consent or at your direction.

9. Aggregated and de-identified information

We may create aggregated or de-identified information and use it to operate, maintain, secure, analyze, develop, evaluate and improve the Service. We do not attempt to identify or re-identify any Subscriber, business, User, employee, technician, or a Subscriber’s own customer from that information, and we do not sell identifiable customer business data.

10. Security

We use reasonable administrative, technical and organizational safeguards designed to protect information, including encrypted transport, role- and company-scoped access rules enforced at the database level, and restricted internal access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding credentials and for promptly reporting suspected unauthorized access to support@GoProfitCompass.com.

11. Retention

We keep information for as long as the account is active and for a 90-day window after paid access ends, during which the Owner may reactivate or export. After that window, business records may be deleted or scheduled for deletion. We may retain certain records longer where required or permitted by law or necessary for billing and tax, security and fraud prevention, dispute resolution, or records of policy acceptance. Backups expire on their ordinary cycle.

12. Export, deletion and reactivation

Owners can export their business data at any time from within the Service, and during the retention window from the limited post-cancellation screen. Reactivating during that window restores access to eligible retained data. To request deletion of your account data, or if you have questions about a request, contact support@GoProfitCompass.com. Requests are subject to the retention exceptions above and, for Customer Data, may need to be directed to the Subscriber that controls it.

13. U.S. state privacy rights

Depending on where you live and whether the applicable state law covers you, you may have rights to know or access the personal information we hold, to correct it, to delete it, to obtain a portable copy, and not to be discriminated against for exercising those rights. Not every right applies to every person or every record, and some information is held by us on behalf of a Subscriber. To make a request, contact support@GoProfitCompass.com. We will verify your request as required and respond within the time the applicable law allows.

We do not sell identifiable customer business data. If our use of analytics or advertising technology changes in a way that implicates statutory “sale” or “sharing” definitions, we will update this Policy and provide any required choices.

14. Children and minors

Profit Compass is a business tool, not a consumer service directed to children. Owners and subscribers must be at least 18 years old. We do not knowingly collect personal information from children as consumers. Where a Subscriber authorizes an employee or other workforce member to use the Service, that authorization is governed by the Subscriber’s policies and by applicable law, including employment and child-labor law. If you believe a child’s personal information has been provided to us improperly, contact support@GoProfitCompass.com and we will take appropriate action.

15. Where the Service is offered

Profit Compass is intended for use by businesses in the United States, and information is processed in the United States. We do not offer the Service to individuals or businesses in jurisdictions where we are not able to provide it lawfully. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with local law.

16. Changes to this Policy

We may update this Policy. Each version carries a version stamp and an effective date. For material changes we will provide reasonable notice and, where appropriate, request renewed acceptance.

Contact

Profit Compass is operated by Profit Compass LLC, Arizona, United States. For support, privacy or legal questions, including requests under Part II, email support@GoProfitCompass.com. We do not publish a street address; please use email so we can route your request properly.